Last updated: 02 May 2026

This Privacy Policy explains how PC Recovery & Towing, trading as Dublin Battery Replacements and Car Battery Replacement Dublin ("we", "us", "our"), collects, uses and protects your personal data when you visit www.dublinbatteryreplacements.ie or contact us through any of the methods listed on this website.

We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018 as they apply in Ireland.

1. Who We Are

The data controller responsible for your personal data is:

PC Recovery & Towing
7a Old Naas Road
Bluebell
Dublin 12
Eircode: D12 P820
Email: info@dublinbatteryreplacements.ie
Phone: 085 820 8677

2. What Data We Collect

We may collect the following personal data when you interact with us:

Contact form submissions — your name, email address, phone number, vehicle details (make, model and year), your location or area in Dublin, and any message you send us.
Direct contact — if you call or email us, we may retain records of that communication including your phone number and email address.
WhatsApp messages — if you contact us via WhatsApp, your messages and phone number are processed by WhatsApp (Meta Platforms Ireland Limited) under their own privacy policy, available at whatsapp.com/legal/privacy-policy-eea. We retain the content of conversations for the purpose of responding to your enquiry.
Chat assistant interactions — this website uses an AI-powered chat assistant provided by OpenAI. Messages you submit through the chat assistant are processed by OpenAI in accordance with their privacy policy, available at openai.com/policies/privacy-policy. We may receive a summary or log of your conversation for the purpose of following up on your enquiry.
Cookies and tracking data — see Section 5 below.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry or booking request
To arrange and carry out mobile car battery replacement or other services at your location
To follow up after a service visit if required
To improve the quality of our service
To comply with any legal obligations

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

Contract — where processing is necessary to fulfil a service you have requested from us.
Legitimate interests — where we have a legitimate business interest in processing your data, such as responding to an enquiry, and this is not overridden by your rights.
Legal obligation — where we are required to process data to comply with applicable law.
Consent — where you have given clear consent, for example in relation to non-essential cookies.

5. Cookies

Our website uses cookies. A cookie is a small text file stored on your device when you visit a website. The cookies used on this site are:

Google Ads Cookies

We may use Google Ads (Google LLC) to promote our services. Google Ads uses cookies to track conversions and serve relevant advertisements. These cookies may collect information about your browsing behaviour across websites. Google's privacy policy is available at policies.google.com/privacy. You can opt out of Google advertising cookies at adssettings.google.com.

Essential Cookies

The website may set cookies that are strictly necessary for the site to function. These do not require your consent and cannot be disabled.

By continuing to use this website you consent to our use of cookies as described above. You can manage or disable cookies through your browser settings at any time, though this may affect the functionality of the site.

6. Data Sharing

We do not sell, rent or trade your personal data to third parties. We may share your data in the following limited circumstances:

Service providers — third party services we use to operate this website or run our business, including Google (advertising and analytics), OpenAI (chat assistant), and Meta/WhatsApp (messaging). Each of these processes data under their own privacy policies.
Legal requirements — if we are required by law or a regulatory authority to disclose your data.

7. Data Retention

We retain your personal data only for as long as is necessary for the purpose for which it was collected. Enquiries and contact records are typically retained for up to 2 years. If you become a customer, records related to the service provided may be retained for up to 6 years in accordance with our legal obligations.

8. Your Rights

Under GDPR you have the following rights in relation to your personal data:

Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate data.
Right to erasure — you can ask us to delete your data where there is no legitimate reason for us to continue holding it.
Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
Right to data portability — you can ask us to provide your data in a structured, commonly used format.
Right to object — you can object to processing based on legitimate interests.
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@dublinbatteryreplacements.ie. We will respond within one month.

You also have the right to lodge a complaint with the Data Protection Commission (DPC) at dataprotection.ie.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and we encourage you to read their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

PC Recovery & Towing
7a Old Naas Road, Bluebell, Dublin 12, D12 P820
Email: info@dublinbatteryreplacements.ie
Phone: 085 820 8677